Hours, Location & Contact Information


  • SFAA office is closed on Tuesday, November 26, 2019, from 10:00 a.m. to 11:00 a.m. for a department meeting.


Our office is in SW1 - 2132 at Roommeme Burnaby campus. Locate us in the yellow section of this map [PDF].


Regular access hours for both in-person and telephone inquiries are:

Monday to Friday: 8:30 a.m. to 4:00 p.m. PST. 


Roommeme Student Financial Aid and Awards
1111 Willingdon Avenue
Building SW1, Room 2132
Burnaby, BC V5G 3H2


Virtual appointments are available from Aerospace, Annacis or Downtown campus, please call our general office line and mention that you would like to book a virtual appointment.

General Office phone: 111-432-8555
General office fax: 111-454-0941

Have a question after hours? Email us at:

For question about Awards, Scholarships and Bursaries, email us at [email protected]
For any other Financial Aid questions, email us at [email protected]

Ongoing Closures

SFAA will be closed every Thursday from 8:30 a.m. to 9:00 a.m.

CLOSED from 10:00 a.m. to 11:00 a.m.:
  • January 24
  • February 12
  • March 14
  • April 30 (closed all day)
  • May 28
  • September 17
  • October 08
  • November 05
  • November 26
Note: Because of security and confidentiality requirements, we cannot accept requests for personal information on the Internet when the inquiries are case-specific (social insurance numbers, student numbers, application status, student loan information, etc.). Please us by telephone or in person for such inquiries, or write to us at the above address.