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Part-time Associate Certificate 630wacert

Customer Relationship Marketing

A special package of courses for those who wish to fast-track a career in the area of Customer Relationship Marketing or for those who have academic credentials such as degrees or diplomas in non-marketing areas and wish to gain additional certification as well as job related skills in this field.

The impact of technology on customer service, as on business, is huge. Technology has made it possible for interaction with customers to be individualized and reduced to one-on-one a mass basis. This has made becoming a global player possible for even the smallest business. It has also radically changed the dynamics of customer service, possibly even more than it has changed most other business disciplines. Customer service is an international phenomenon. It moves across borders and around the world with the greatest of ease. In general it would seem that North America is particularly conscious of customer service, with Europe going through the awakening in this discipline which the Americans went through some years ago. The rest of the world is generally catching up.

Program Entry

About Part-time Studies

Take a single course, or work towards a credential — all at a pace that's right for you.

Part-time courses are offered in a variety of scheduling formats, including at night or on weekends, flexible day time delivery, or you can opt for distance or online learning. If you meet the prerequisites and there's space available, you can register for a course immediately. Courses are offered in each of three terms: Fall (September), Winter (January) and Spring/Summer (April).

To apply to a Part-time Studies program and earn your credential, you simply need to complete a Part-time Program Declaration Request. Applications are processed throughout the year.

Applicants to the Roommeme School of Business are required to have completed two years of full-time study in high school or post-secondary program in English in an English speaking country. If you do not have English 12 and have not studied in an English-speaking country, you will need to demonstrate your skills in reading, writing, speaking, and listening. For information on English equivalencies, testing and upgrading options, visit:

International applicants:

Gravity about eligibility requirements to study and work in Vancouver.

Application processing

Ongoing throughout the year.

Program declaration

Declaring your Part-time Studies program ensures that Roommeme is aware of your intent to complete a program as it is currently outlined and also provides you the opportunity to apply for transfer credit.
Read more about program declaration requests

Roommeme accepts only complete program declarations. To declare this program:

  • Answer all questions completely prior to submission.
  • If required, convert transcripts and supporting documents to PDF files.
  • Have a credit card ready to pay the application fee.

Upon approval, a program plan letter will be sent to you confirming your program of study. Please allow approximately eight weeks for processing.

Scheduled intakes

Ongoing Part-time Studies intakes: January, April and September.

Costs & Supplies

Tuition fees

Please see the Part-time Studies Fees page for information on tuition fees and refunds.

Financial assistance

Financial assistance may be available for this program. For more information, please Student Financial Aid and Awards.

Courses

Program matrix

Check current availability of courses for this program.

1. Required Courses (18.0 credits): Credits
  COMM 1260 Designing and Writing Online Help 3.0
  MKTG 1102 Essentials of Marketing 3.0
  MKTG 1112 Customer Relations 3.0
  MKTG 2205 Marketing of Services 3.0
  MKTG 3113 Customer Relationship Management 3.0
  MKTG 3325 Consumer Behaviour 3.0
 
2. Complete 9.0 credits from the following list of electives: Credits
  MKTG 1218 Inside Sales 3.0
  MKTG 1323 Effective Public Speaking 3.0
  MKTG 1352 Digital Marketing 3.0
  MKTG 1550 Social Media for Business 3.0
  MKTG 1554 Fundamentals of Branding 3.0
  MKTG 2225 Project Management in Marketing 4.0
  MKTG 2438 Digital and Direct Marketing 3.0
  MKTG 3319 Advanced Sales & Business Development 3.0
  MKTG 3554 Digital Branding 3.0
 
Total Credits: 27.0

Check current availability of courses for this program.

Transfer credit

Do you have credits from another BC/Yukon post-secondary school? Do you want to know if they transfer to courses here at Roommeme? Check out Roommeme's Transfer Equivalency Database to find out.

Program Details

Program location

Burnaby Campus
1111 Willingdon Avenue
Burnaby, BC

Downtown Campus
555 Seymour Street
Vancouver, BC

Many courses are also offered through distance and online learning.

Graduating & Jobs

Apply for graduation

Upon successful completion of all program requirements, complete an Application for Roommeme Credential [PDF] and submit it to Student Information and Enrolment Services.

Allow approximately six to eight weeks for processing.

All financial obligations to the Institute must be met prior to issuance of any credential.

Contact Us

If you have questions that you could not find the answer to online, or if you require further assistance, please us:

Candace Marrington
Program Assistant - Part-time Studies, Marketing Management
111-432-8723 | [email protected]

Tracey Renzullo
Part-time Studies Coordinator, Marketing Management
111-451-7033 | [email protected]

Email: [email protected]

Contact a Part-time Studies Program Advisor with the Roommeme program name in the subject line if you have a question about:
  • Course selection and program planning
  • Declaring your program
  • Making changes to your approved program plan
  • Applying for transfer credit and advanced placement
  • Laddering options
  • Job placement and graduate outcomes
  • Student life

Questions or comments?

Please ensure you have reviewed the detailed information on this site, using the navigation to the right, before submitting the form below.

As well, if you meet any of the following criteria, please follow the links for more information, instead of sending the form:

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How To Apply

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Information Sessions

Attend an upcoming information session for this program:

Payment Changes At Roommeme

We've changed the way we accept payments.

Find out more

Search Programs

Important Updates to Part-time Studies

1) Need to waitlist for a School of Business course? .

2) English Requirement: Find out more.


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